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Upcoming Webinar: Customer experience winners and losers

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For those who missed our customer experience webinar we will be repeating it on May 13. Details on the webinar are below:

One to One Travel and OTOinsights have collaborated to present our latest customer experience research findings for eight international travel sites, including Expedia, Travelocity, Thomas Cook, Opodo and Lastminute.com. Our research focuses on booking processes, usability issues, design and branding.

Topics Covered

  • Who is winning (and losing) bookings in the online customer experience game?
  • What are the good, the bad and the ugly features of key online travel sites?
  • How critical is usability research and measurement in online booking?
  • What best practices can be gleaned from this research and implemented within your own travel and tourism site?

With one in four people looking to spend less on their travel by as much as fifty percent this year, travelers are flocking online to find the best deals. More than ever, it’s imperative that travel companies capture the growing online bookings market by providing an optimum online customer experience.

Join us for this free webinar where we discuss this latest customer experience research and conclude with a best practice guide on how you can create the best customer experience for your customers. Webinar attendees will also receive a copy of this report free of charge.

When/Where:
Session 1:
Time: 11:00 am EST
Date: Thursday, May 13, 2010
Join this webinar @ https://onetooneinteractive-events.webex.com

When/Where:
Session 2:
Time: 2:00pm EST
Date: Thursday, May 13, 2010
Join this webinar @ https://onetooneinteractive-events.webex.com

If you have any trouble registering for this webinar please contact rgaedtke@otoi.com or call 775-332-3000 x3243.

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