Recorded Webinar: “Winners & Losers” – The Top 8 Travel Websites

If you were not able to attend the webinar “Winners & Losers” – The Top 8 Travel Websites, you can watch the complete presentation below.

This webinar showcased our latest customer experience research findings for eight international travel sites, focusing on the booking processes, usability issues, design and branding.

View what best practices can be gleaned from this research and implemented within your own travel and tourism site.

Topics Covered in this presentation

• Who is winning (and losing) bookings in the online customer experience game?
• What are the good, the bad and the ugly features of key online travel sites?
• How critical is usability research and measurement in online booking?

OTOinsights presents: “Winners & Losers” -The Top 8 Travel Websites from Andrew Horsfall on Vimeo.